Refund policy

Pre-orders Policy
Pre-orders are open in selected regions. More regions will follow.
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Each confirmed pre-order is allocated to production and fulfilment.
Shipping details will be emailed.
You can always contact us for any return question at team@alwaysbetogether.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
As our provisions are consumable, we are unable to accept returns for reasons of safety and integrity. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at team@alwaysbetogether.co.nz.

How to Make a Claim
Please contact us as soon as reasonably possible after receiving your order.
Email： team@alwaysbetogether.co.nz 
Include:
the order number.
A brief description of the issue.
Photographs or video evidence, where reasonably available.